Previously QBC Diagnostics and the Drucker Company

Frequently asked questions will vary by product. Please refer to the individual product page for a complete list of frequently asked questions.

Can I purchase products directly from Drucker Diagnostics?

Our Hematology and Fluorescence Microscopy products may be purchased either directly from Drucker Diagnostics or through an authorized distributor. Our line of centrifuges may only be purchased through an authorized distributor. For a list of authorized distributors, please visit the distributor network page of our web site or contact Customer Service at +1-814-692-7661 for Hematology and Fluorescence Microscopy products or +1-814-342-6205 for Centrifuge and Sample Handling products.

How do I return a product?

Please contact Customer Service at +1-814-692-7661 for Hematology and Fluorescence Microscopy products or +1-814-342-6205 for Centrifuge and Sample Handling products for a Return Goods Authorization Number and they will provide you with additional instructions.

What is your average lead time to ship a product?

Lead time will vary by product. Please contact Customer Service at +1-814-692-7661 for Hematology and Fluorescence Microscopy products or +1-814-342-6205 for Centrifuge and Sample Handling products for the latest lead time on the product you are interested in.

Who do I contact if my product is not properly working?

You may contact our Customer Service Department at +1-814-692-7661 for Hematology and Fluorescence Microscopy products or +1-814-342-6205 for Centrifuge and Sample Handling products.

Can you supply a Declaration of Conformity certificate?

Yes. Please contact Customer Service at +1-814-692-7661 for Hematology and Fluorescence Microscopy products or +1-814-342-6205 for Centrifuge and Sample Handling product for assistance.

Do you offer an extended warranty?

Yes! An extended warranty is available at the time of purchase or within 60 days of receipt. Please contact Customer Service at +1-814-692-7661 for Hematology and Fluorescence Microscopy products or +1-814-342-6205 for Centrifuge and Sample Handling products for additional information.

What payment methods are accepted?

We currently accept all major brands of credit cards and direct bank transfers.